Frequently Asked Questions

For questions specific to a particular service, please visit that service page using Pricing menu above. If you still do not find answer to your query, please send your query to us using contact form.

Yes, that's right! You get unlimited design revisions on any mockups(s) of the logo till you are fully satisfied. Note that you can avail unlimited revisions for 14 days from the day you have received all your concepts.

We deliver the logo by email or dropbox. Hence it is very important that you provide correct email address while ordering our service. You can always get in touch with us with your order ID in case of any issues.

You'll receive the logo in following formats.

  • AI (Adobe Illustrator) Source File
  • EPS
  • Web Format (PNG, JPG)

If you need the files in another formats/size then please let us know and we would be happy to provide you the files at no extra cost.

logo design file formats

We provide logo files in all common formats which will allow you to use the logo on websites, print (banners/hoardings) and anywhere else like promotion materials, e.g. coffee mugs, pens etc.

We cater to clients all over the globe. We accept payment via Paypal payment gateway which allows anyone to order our service using their Paypal account or credit/debit cards.

Absolutely. You will own the copyright for your logo. However we request our clients to allow us using their logo in our portfolio and advertisnig material. It'll actually help your brand as well since our site is visited by hundreds of small businesses daily.

Yes. We refund your money back within 21 days of payment on all logo Design Concepts only in case a customer has not accepted First Set of Design(S) for the order then he/she may request a refund of the amount paid with appropriate reason, at any time up to 10 days from the delivery of the First Set of Design(S). However that is something which rarely happens since our designs are so incredible that they are almost instantly approved by our clients.

We also encourage you to read more about our refund policy here.

Logo design is an extremely creative process. Just like all other creative activities, inputs from more than one expert help in logo design as well. When more than one designers work on a logo, you can expect more creative and varied outcome. You can interact with the individual designers working on your logo design project on our client portal.

We make as many changes/revisions in the logo mockups as you need till you approve the logo. Once the logo is approved, no additional changes can be made. However we provide additional revisions at $10 USD/revision in case you need any changes in the logo after approval.

Ideally speaking, you'll not be using more than one logo so you won't really require files for multiple mockups. However in case if you are not able to decide between few mockups then we can provide final files for additional mockups at just $10 USD/mockup. This actually happens quite often since our designs are so good :-)

In such case, you have two options. If you feel that the logo is very close to completion and it can be completed within a single revision then you can purchase single revision at $10 USD. Or if you feel that it might take more than one revisions then you can renew the revision period for further 14 days by paying a fee of just $25 USD.